Add a shared question

You cannot add shared form components to an automated form. In partially automated forms Tool used in the Interaction and Analytics application to evaluate employee performance, and to assess the interactions from the customer’s perspective., you can add shared form components, but you cannot define rules for shared questions or for questions that are added to a shared section or category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions..

Procedure 

  1. In the navigation tree of the Form Designer window, select the category you want the shared question to appear in.

  2. Click Add Shared Component.

    Do one of the following:

    • Click Add Shared Component.

    • Right-click the selected component and select Share.

    The Shared Component Selector dialog box opens with the Shared Questions tab open.

  3. Select a shared question from the list and edit the Shared Question text, Recommended Scores, and Scores tablefields. You can change the order of the values in each column of the Scores table by clicking the column name.

  4. Click OK.

    The shared question appears in the navigation tree. Some of the properties for the shared question appear in the form as read-only fields.