Add a shared section

You cannot add shared form components to an automated form. In partially automated forms Tool used in the Interaction and Analytics application to evaluate employee performance, and to assess the interactions from the customer’s perspective., you can add shared form components, but you cannot define rules for shared questions or for questions that are added to a shared section or category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions..

Procedure 

  1. In the navigation tree of the Form Designer window, select the form name.

  2. Do one of the following:

    • Click Add Shared Component.

    • Right-click the selected component and select Share.

    The Shared Component Selector dialog opens with the Shared Sections tab open.

  3. Select a shared section from the list and edit the Name, Recommended Scores, and Description fields.

  4. Click OK.

    The shared section appears in the navigation tree. Some of the properties for the section appear in the form as read-only fields.