Sections

A form section is a structural component that contains categories and questions. A form must have at least one section, which includes at least one category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions..

Each section has its own name, scoring method, scoring parameters, and the option to display the section score to the user. You can include a comment field to collect additional input, and specify an instruction that appears at the top of the section, to provide guidance for users filling in the section.

The way the section appears when the form is filled in is also configurable. The section can be configured to appear collapsed, expanded, or hidden. The section can be configured to only be shown depending on the way another form question was answered, or based on a value in the form custom data fields.