Define visibility actions

You can define which visibility actions are triggered by a visibility rule. By default, each visibility rule should trigger the opposite action when the condition for the rule is not met. For example: If a certain value in a question disables a component in the form, choosing another value should automatically enable the component.

If you create multiple rules, save the form, close it, and then reopen it, the rules do not necessarily appear in the order in which you created them.

If your preferences (under Preferences select Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface.) are set to display forms Tool used in the Interaction and Analytics application to evaluate employee performance, and to assess the interactions from the customer’s perspective. in Collapsed Form Mode in the form fill-out area, when filling out the form, visibility rules that expand or collapse another section or category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions. in the form are disabled.

Procedure 

  1. Define the triggering conditions. See Define visibility triggering conditions.

  2. In the THEN field, select one of the following actions to be performed in the form:

    • Collapse/Expand: The component appears collapsed or expanded when the user fills in the form. If the action is on a question, then the Collapse/Expand option does not appear.

    • Enable/Disable: The component functions normally when the Enable action is selected. Conversely, when the Enable action is disabled, the component appears in the form, but it does not function.

    • Hide/Show: The component is hidden or shown when the user fills in the form.

  3. In the last field, click the Component Selector.

    The Component Selector dialog box opens. You can only select the components marked with the Selectable icon.

  4. Select the component to apply the rule to.

    The rule is now defined.

  5. Click Save in the toolbar.