Include a reason

Reasons allow you to indicate why a specific answer was selected. In Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. and Analytics Reports, you can use the Average Evaluation Score per Reason report to help identify the reasons that drive high or low scores.

Procedure 

1. To include a reason for an answer, in the navigation tree of the Form Designer window, select an existing question or create a new question. See Create form components.

   The Question Properties pane is displayed to the right of the screen.

2. In the Options field, select the Enable Reason option to display a reason list when the user fills in the form.

   Display Reasons is activated.

3. Click Display Reasons to open the Select Reasons dialog box.

4. In the Select Reasons dialog box, select the reason you want to include from the Values For Reasons list.

5. Click OK.

6. Click Save in the toolbar.

See Form reason fields for more information.