Shared form components

When you design a form, you can create new components (sections, categories, or questions) or reuse shared components.

Shared components are entire sections, categories, or questions with configured values and properties that are specifically created and saved for reuse in other forms Tool used in the Interaction and Analytics application to evaluate employee performance, and to assess the interactions from the customer’s perspective.. For example, if you create a generic Start section, you can save it and reuse it in other forms.

Using shared components across many forms helps you maintain consistency and saves time by reducing the need to create duplicate information.

Each shared component can appear once in a form. If you try to add the same shared component to a form more than once, the following message is displayed: This shared component already appears in the form.

You cannot add shared form components to an automated form. In partially automated forms, you can add shared form components, but you cannot define rules for shared questions or for questions that are added to a shared section or category Grouping of calls in Speech Analytics that pertain to specific business issues among all transcribed interactions..

To add the following shared form components to a form, use the following procedures:

See Shared components to learn how to create shared components